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Newsletters
Greenhouse implemented a new DEI strategy to improve work for BIPOC employees and saw massive improvements in engagement and confidence
By Paige McGlauflin and Joey AbramsAugust 30, 2023
The fixable problem of terrible customer service
Commentary
The fixable problem of terrible customer service
By Zeb EvansFebruary 17, 2023
It might be time to start ‘chaotic working’: The rebellious, anti-corporation era younger sibling of quiet quitting
Success
It might be time to start ‘chaotic working’: The rebellious, anti-corporation era younger sibling of quiet quitting
By Trey WilliamsJanuary 11, 2023
AT&T logo on building exterior
Success
AT&T employees ‘forced’ back to the office started a Change.org petition to make remote work permanent
By Jane ThierAugust 18, 2022
Painting of a dog
Lifestyle
Flowers, dog portraits, and personal letters: Tales of Chewy customer service go viral
By Marco Quiroz-GutierrezJune 17, 2022
A GrubHub delivery driver on a scooter passes Times Square in New York City on December 29, 2021.
Tech
Grubhub sparks chaos after its offer of a free lunch for the whole of New York City crashes the system and leaves countless customers hungry
By Chloe TaylorMay 18, 2022
T-Mobile is debuting dedicated customer support teams for customers.
Tech
T-Mobile CEO John Legere Wants to Make Customer Service Something People Don’t Hate
By Jonathan VanianAugust 15, 2018
Password entry
Tech
Seattle Energy Company Sends Racial Slur to Customer as a Temporary Password
By Brittany ShootAugust 2, 2018
Retailers Beware: Facebook Will Ban Your Ads If You’re ‘Bad’
Tech
Retailers Beware: Facebook Will Ban Your Ads If You’re ‘Bad’
By Kevin KelleherJune 12, 2018
amazon
Retail
Woman Charged Over $7,000 for Toilet Paper Ordered on Amazon Is Finally Refunded Two Months Later
By Sarah GrayMay 25, 2018
Comcast Enrolled ‘Tens of Thousands’ in Useless Protection Plan Without Permission, Washington Attorney General Says
Tech
Comcast Enrolled ‘Tens of Thousands’ in Useless Protection Plan Without Permission, Washington Attorney General Says
By David Z. MorrisDecember 24, 2017
211 Main St. Branch - SF, CA, USA
Tech
Charles Schwab’s Surprising AI Adviser Doesn’t Pick Stocks
By Aaron Pressman and Adam LashinskyDecember 14, 2017
Exclusive: Cisco Chairman John Chambers Is Joining the Board of This Tech Unicorn
Tech
Exclusive: Cisco Chairman John Chambers Is Joining the Board of This Tech Unicorn
By Barb DarrowSeptember 21, 2017
US-POLITICS-SPACE
Leadership
Elon Musk’s Angry Customer Twitter Thread Is a Gold Mine of Customer Service Advice
By Kirsten KorosecSeptember 18, 2017
Airlines Need to Stop Taking Customers for Granted
Commentary
Airlines Need to Stop Taking Customers for Granted
By Robert W. Mann, Jr. and R. Michael BaiadaMay 11, 2017
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Success
A dropout living in a trailer, he got $1 million from Peter Thiel at 19—now he's a billionaire who says the American Dream isn't deadplaceholder alt text
By Orianna Rosa RoyleAugust 18, 2026
Personal Finance
Current price of oil as of August 18, 2026placeholder alt text
By Joseph HostetlerAugust 18, 2026
Energy
U.S. strategic reserves are getting so low the drawdown threatens to damage the 60 underground salt caverns storing American oilplaceholder alt text
By Sasha RogelbergAugust 17, 2026
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